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Fire Department

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1. Who do I report the poor condition of our apartment building to?

Contact the City of Hays Planning, Inspection, and Enforcement Division at 785-628-7310.

2. How does my out-of-town alarm company contact the Fire Department?

Alarm companies should call 785-625-1011 to report alarm activities to emergency dispatchers.

3. I need to have a business inspected.

Contact the Deputy Chief to make a appointment 785-628-7330.

4. Should I take my child by a fire station if they are showing interest in fire play?

 We  can conduct a juvenile fire setter talk.   If you are interested contact Fire Department 785-628-7330.

5. What's the closest fire station to my home?

The Hays fire station is located at 1507 Main.

6. I have a Fire Code question.

All code questions contact the Deputy Chief  @ 785-628-7330.

7. How do I talk to the Fire Chief?

Contact the Administrative Assistant at 785-628-7330 to make an appointment.

8. Do you provide CPR and First Aid classes?

You can contact  Ellis County EMS 785-628-9461.

9. How do I clean up after a fire/smoke damage?

Clean walls, floors, furniture, drapes, etc. with the following solution - 4-6 tablespoons tri-sodium phosphate, 1 cup Lysol or any chlorine bleach and 1 gallon water then rinse with warm water & dry - wear rubber gloves with this solution. Make sure there is as much air going through the rooms as much as possible.

10. Do you install kids car seats?

The Hays Fire Department is not certified to install car seats. Please contact Kansas Highway Patrol 785-625-3518.

11. I need assistance with installing or maintaining my smoke or carbon dioxide alarm.

Contact the Hays Fire Department at 785-628-7330. For more information about Smoke alarms click here to visit our page.

12. I need a copy of a report for an incident I was involved in?

For fire reports contact the Hays Fire Department at 785-628-7330.

13. I need to set up some fire drills for my business.

Contact the HFD at 785-628-7330.

14. Can I schedule someone to come out and help me build an evacuation plan?

You may contact the HFD we will be happy to help you develop a plan.

15. Employment opportunity inquiries.

Contact Human Resources at 785-628-7320 or click here to view employment.  

16. Can I schedule someone to come out and help me build an evacuation plan?

You may contact the HFD we will be happy to help you develop a plan.

17. Where can I get my fire extinguisher recharged?

The Fire department does not provide this service. Please contact a private company to preform this service.

18. Do you give fire extinguisher training?

Yes. The Hays Fire Department will assist with extinguisher talks and training.

19. What is the phone number to my fire station?

 The main number for all Fire Department administrative matters is 785-628-7330. All emergency calls dial 911.

20. I would like to know the names of the firefighters who took care of my emergency.

Contact the Fire Department at 785-628-7330.

21. I would like to tour the fire station.

To tour the fire station, contact the HFD at 785-628-7330. Or visit our Station Tours page for more information.

22. How far is the fire hydrant from my house?

Fire hydrants in the city limits of City of Hays are normally no more than 250-500 feet from homes.

23. Who do I call for report a broken hydrant?

Contact the Department of Water Resources at 785-628-7380.

24. I have a hazardous materials I want to dispose of…how do I do that or who should I call?

Contact the Ellis County Sanitary Landfill at 785-628-9460.  

25. What is Hays Fire Departments' ISO rating?

Public fire protection Class 2.

26. I need assistance with my Knox Box.

Contact HFD 785-628-7330.

27. I am a teacher at a school and would like more information on Learn Not to Burn Curriculum -- who do I contact?

Contact the HFD at 785-628-7330.

28. Where can I purchase an escape ladder?

Most home improvement and hardware stores.

29. How do I confirm a public education program that is already scheduled?

Contact HFD to confirm your program at 785-628-7330.

30. How far in advance do I have to schedule a program?

Most public education programs are scheduled 6 weeks in advance. Special events are scheduled in less time.  

31. I need a building plan reviewed. Who do I contact?

Contact building official at the Public Works Department at 785-628-7310.  

32. Do you have volunteer firefighters?

Yes the HFD does have a volunteer fire company.  Call 785-628-7330 for more information.

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Footer - FAQs (example)

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1. When is my refuse and recycling collection day?

View a map on the Trash Collection Route page that shows you what day of the week your trash is picked up.

2. Who do I contact to begin collection service?

Call the City Clerk's Office at 785-628-7300, or visit them at:

City Hall
1507 Main Street
Hays, KS 67601

3. Why is water so important in Hays?

Out of the 105 counties in Kansas, 34 counties have populations that exceed 15,000 residents (2010 census). Out of those 34 counties, 27 of them are on or east of U.S. Highway 81, a traditional dividing line between eastern and western Kansas. Of those 7 western Kansas counties, all reside on or near a major aquifer except Ellis County. Given this lack of proximity to a major surface water or aquifer source, as well as recent drought conditions persist in the area, water conservation in Hays is as important as ever.

4. How do I find out how much water I consume?

Water consumption can be found on your monthly utility bill or by calling the City Clerk's office at 785-628-7300.

5. What are the City's landscape and irrigation regulations?

View the City's landscape and irrigation regulations (PDF). 

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Human Resources

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1. Can I get notified when a position is opened?

Anyone wishing to be notified when a job becomes available may sign up for Notify Me.

2. How do I apply for a job?

You may find all open positions at https://www.haysusa.com/Jobs.aspx. Once you click on the position you are interested in, there will be a link that says "Apply Now". You will apply there. The application is mobile friendly. Once you apply you will be taken to a confirmation page. That page confirms your application has been received. If you have questions if your application was received you may call HR at 785-628-7320 or email hr@haysusa.com. 

3. Can I turn in an application even though the job is not opened?

Applications are accepted for open positions only. Anyone wishing to be notified when a job becomes available may sign up for Notify Me.

4. How do I know that my application was submitted?

Applicants can confirm that an application was submitted when you are shown the confirmation page. You may also contact HR at 785-628-7320  or hr@haysusa.com to verify an application was received.

5. If I apply but I'm not selected for a position, will I be notified?

Applicants that are not selected to continue on for testing or interviewing will receive a letter or email informing them that they have not been selected.

6. Can you tell me more about Hays?

Hays, Kansas (pop. 20,500), is a university community serving as a regional center for education, health care, professional services, shopping, culture, arts, & recreation for the western half of Kansas - serving a population of nearly 100,000. This progressive community is recognized among the top Kansas cities in entertainment, health, arts, & culture.

Hays is home to Fort Hays State University (FHSU), a regional comprehensive university with over 13,000 students, known for its innovation & entrepreneurship.  FHSU is the fastest growing university in the Kansas Regents system. The Beach/Schmidt Performing Arts Center on the FHSU campus is home to the Encore Series, the Hays Symphony & other national & world caliber performances. 

Hays Medical Center is a major employer with more than 1,000 employees. Hays Medical Center partnered with the University of Kansas Health System in early 2017 and is home to the DeBakey Heart Institute of Kansas & one of the top rural medical centers in the United States. 

The Bricks in Historic Downtown Hays has unique shopping, galleries, & eateries. Hays boasts excellent recreational facilities including: many full service gyms, Hays Aquatic Park, Smoky Hill Country Club, Hays Municipal Golf Course, an extensive recreational program, & excellent opportunities for walking, running, & biking.  Hays is within 45 minutes of two large lakes providing fishing, boating & other water sports. Bike Hays contains 21 miles of connecting system.

The Hays Municipal Airport provides service to Denver and Chigaco on a 50 passenger regional jet (www.flyhays.com).  Multiple high-speed Internet service providers service Hays. The community is in an elite group of cities with fiber to the premise.

Visit www.visithays.com for more information!

7. Can I submit a resume instead of completing an application online?

Unless noted otherwise in the job ad, you must complete an online application to be considered for any position. You may attach a cover letter and/or resume to the online application if you’d like. 

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National Pollutant Discharge Elimination System

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1. Why can't I dump my used motor oil in the alley?

Not only the used motor oil can contaminate the ground water, runoff from the alley will eventually reach the river or nearby lakes and ponds and can adversely affect aquatic life.

2. Why do I have to contain the silt on my construction site?

The soil that is carried away during a rain event ends up in the city's drainage systems and streets. Not only is this costly for the city to clean up, it can also cause our drainage system to fail. In addition, silt entering our rivers has a negative impact on aquatic life.

3. What happens if I don't keep my silt containment in good working condition?

The city, Kansas Department of Health and Environment (KDHE), or Environmental Protection Agency (EPA) may fine the individual permit holder and require all work cease until the situation is addressed.

4. What is storm water runoff?

Storm water runoff occurs when precipitation from rain or snowmelt flows over the ground. Impervious surfaces like driveways, sidewalks, and streets prevent storm water from naturally soaking into the ground.

5. Why is storm water runoff a problem?

Storm water can pick up debris, chemicals, dirt, and other pollutants and flow into a storm sewer system or directly to a:

• Coastal Water
• Lake
• River
• Stream
• Wetland

Anything that enters a storm sewer system is discharged untreated into the water bodies we use for swimming, fishing, and providing drinking water.

6. What can I do as a resident to prevent storm water runoff?

• Compost or mulch yard waste. 
• Don't dispose of household hazardous waste in sinks or toilets. 
• Don't over water your lawn. 
• Inspect your septic system every 3 years and pump your tank as necessary (every 3 to 5 years).
• Repair leaks and dispose of used auto fluids and batteries at designated areas. 
• Use a commercial car wash that treats or recycles its wastewater or wash your car on your yards so the water infiltrates into the ground.
• Use pesticides and fertilizers sparingly. 
• When walking pets, remember to pick up the waste and dispose of it properly.

7. What can I do as a commercial business to prevent storm water runoff?

• Cover grease storage and dumpsters and keep them clean to avoid leaks.
• Report any chemical spill to the local hazardous waste cleanup team.
• Sweep up litter and debris from sidewalks, driveways and parking lots, especially around storm drains.

8. What can I do as a construction company to prevent storm water runoff?

• Divert storm water away from disturbed or exposed areas of the construction site. 
• Install silt fences, vehicle mud removal areas, vegetative cover, and other sediment and erosion controls and properly maintain them, especially after rainstorms. 
• Prevent soil erosion by minimizing disturbed areas during construction projects, and seed and mulch bare areas as soon as possible.

9. Does my construction site need a permit?

Refer to the related related brochure (PDF).

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Park Leases & Large/Public Events

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1. Parks Department Approval

A thirty (30) day notice is required for a park lease. Event representatives are required to meet with the Director of Parks and supply a layout of the event prior to submitting a park lease for approval.

2. Park Lease Fees

A $500 deposit check and a $1 non-refundable fee must accompany the submission of the lease paperwork.  

3. Alcohol Sales

• If alcohol sales are planned, the event coordinator will be required to meet with the Director of Parks and the Chief of Police. Please contact the Parks Department at 785-628-7375 or jboyle@haysusa.com to schedule the meeting.
• A Cereal Malt Beverage License and/or a Liquor License must be obtained from the City Clerk's Office for any event with alcohol distribution.  Costs, regulations, and permit applications are available at City Hall, 1507 Main Street, or by calling (785) 628-7300.  
• The distribution of alcohol must be confined within the park with temporary fencing or some other approved method.  The placement of the fence must be approved by the Parks Department prior to installation.  
• A sign must be displayed at all exits stating "NO ALCOHOL BEYOND THIS POINT".
• Glass bottles/containers are prohibited in all City parks.

4. Driving/Parking Within the Park

The City Code of Ordinance prohibits the operation of motor vehicles in a park except on designated roads and parking areas.   Rare exemptions to this can be approved by the Director of Parks as necessary.  

5. Electricity

The event representative will be responsible for all electrical charges incurred during an event.  For events at Municipal Park that require heavy use of electricity, the event representative must contact Midwest Energy at (785) 625-3437 to have the electrical usage billed to them for the term of the event.   The electrical outlets will need to be unlocked by the Parks Department.  Review the map to determine which boxes are needed.

6. Food Vendors

There are no permits required by the City of Hays for the use of food vendors during an event.  All state regulations and requirements apply.

7. Insurance Requirement

Large events will require proof of liability insurance covering all aspects of the event.

8. Noise Permit

Loud noise producing events and activities are regulated through the City Code of Ordinances.  Noise Permit applications are obtained through the City Clerk's Office.  All loud noise producing activities are prohibited between 10:00 P.M. and 7:00 A.M.

9. Overnight Park Use Permit

An Overnight Park Use Permit can be requested for property security purposes only.  Upon approval, this allows the event organizer or his/her designee to be in the park after the 1:00 a.m. curfew.

10. Picnic Tables/Trash Receptacles

The City provides a certain number of tables and trash cans at each park location that can be used for scheduled events. It will be up to the event organizer to provide additional tables, seating and trash cans if necessary.

11. Tents, Shade Canopies, etc.

The use of any structure requiring stakes to be driven into the ground is limited to certain designated areas within parks due to underground utilities. Stakes are prohibited at Aubel-Bickle Park and Massey Park.  All structure placement must be approved by the Parks Department prior to placement. Maps are available online or by contacting the Parks Department that show the designated areas available for items requiring the use of stakes.

Tents exceeding 400 square feet require an inspection from the Fire Department to ensure all fire code safety regulations are followed.  Inspections are done at no charge and can be scheduled by calling the Fire Department at (785) 628-7330.

12. When is a Park Lease required?

Large events or events restricting access to a park will require a park lease.

13. Water Access

Access to water may be granted by the Director of Parks on a limited basis.  All City of Hays water conservation regulations must be adhered to if access is granted.

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Park Use

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1. Alcohol

Alcohol consumption is permitted in the parks between 6:00 AM and 12:30 AM.  Glass bottles are prohibited in city parks at all times.

2. Barbeque Grills

Park visitors are allowed to bring their own grill for their event but are asked to contain and properly dispose of grease.

3. Camping/Overnight

Camping or overnight stays in city parks is prohibited.  Permission may be granted for security purposes for large events with an approved Overnight Park Use Permit.

4. Electricity

Most shelter houses have electrical outlets available for public use.  The outlets are standard 110v/15amp for items such as crockpots, roasters, etc.   Municipal Park is the only location that can handle high power needs for things such as bands, portable food, beverage services, etc.     These electrical boxes are only available by request.  Requests must be made to the Parks Department a minimum of seven working days prior to an event date.  Review the map to determine which boxes are needed.

5. Noise Permit

Loud noise producing events and activities are regulated through the City Code of Ordinances.  Noise Permit applications are obtained through the City Clerk's Office. All loud noise producing activities are prohibited between 10:00 P.M. and 7:00 A.M.

6. Picnic Tables

Each park/shelter house has a predetermined amount of picnic tables that stay at the location at all times. If additional seating is required for gatherings, it will be up to the organizers to bring additional tables or chairs.

7. Restroom Closure

Restrooms are not heated and are therefore closed during the winter to prevent pipes from freezing.  The restrooms typically close when below freezing temperatures are in the forecast and the restrooms are not re-opened until spring.  Winterization of the restrooms is a tedious process involving the separation and draining of waterlines. Therefore, on warm winter days it is not possible to simply reopen the restrooms. The downtown restroom is heated and is open year-round.

8. Tents, Shade Canopies, etc.

The use of any structure requiring stakes to be driven into the ground is limited to certain designated areas within parks due to underground utilities. Stakes are prohibited at Aubel-Bickle Park and Massey Park.  All structure placement must be approved by the Parks Department prior to placement. Maps are available online or by contacting the Parks Department that show the designated areas available for items requiring the use of stakes.

Tents exceeding 400 square feet require an inspection from the Fire Department to ensure all fire code safety regulations are followed.  Inspections are done at no charge and can be scheduled by calling the Fire Department at (785) 628-7330.

9. Water Access

Water is available in some parks for large public events requiring a “PARK LEASE”.

10. Miscellaneous Items Prohibited

• Paint on grass
• Water balloons
• Nails or other fasteners to trees or structures

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Pet Ownership Myths & Misconceptions

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1. Can't I find good homes for my pet's litter?

That may be. But, remember that the homes you find mean that there are that many fewer homes available to other animals waiting for adoption.

2. Doesn't spaying and neutering make pets fat and lazy?

This is not true. You are responsible for seeing that your pet eats right and gets the proper amount of exercise.

3. Shouldn't my pet be able to have a litter?

Spaying or neutering does more than help solve the problem of animal overpopulation; it actually protects your pet from many health problems, and helps him or her live a longer, happier life.

4. Aren't there shelters that don't euthanize animals?

There are such places. But they accept only animals they can house or place in homes. Most other shelters must accept all animals, including the sick, old and injured. These shelters face vast shortages of space and resources.

5. Shouldn't I be able to show my children to see the miracle of birth?

There's a good chance you'll miss the delivery, since animals often give birth in private. But, you can use books or films to teach children about the miracle of birth-without adding to the animal population.

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Police

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1. How do I obtain an accident report?

Please visit www.crashdocs.org to obtain a copy of an accident report.

2. How do I report a crime?

To report a crime, please call (785) 625-1011. If it is an emergency, please call 911. You can report a crime online here. If you wish, you may come to the police department and report the crime, if it occurred within the city limits of Hays, KS. If the crime occurred outside the city limits but still inside Ellis County, KS, please go to the Ellis County Sheriff's Office.

3. How can I file a compliment or complaint with the Hays Police Department?

You can compliment or file a complaint against an employee of the Hays Police Department by calling (785) 625-1030, or in person at 105 West 12th Street, Hays, KS. You can also fill out our Compliment/Complaint form here: Compliment/Complaint Form

4. Where can I pay a Municipal Court ticket?

If the ticket is from the Hays Police Department, you need to go to the Hays Municipal Court located at 105 West 12th Street, or call (785) 625-1070. If it is a Kansas Highway Patrol or Ellis County Sheriff's Office ticket, you need to go to the Ellis County District Court located at 107 West 12th street, or call (785) 628-9415.

5. How can I schedule a ride along with an officer?

To schedule a ride along with an officer, please contact the on-duty Lieutenant at (785) 625-1030 during business hours. (Monday through Thursday between the hours of 7:30 a.m. and 5:30 p.m. and Friday between the hours of 7:30 a.m. and 11:30 a.m.)

6. How do I obtain a driver's license check?

You may contact the local Division of Motor Vehicles. The Hays Police Department does not provide driver's license checks.

Hays DMV

1222 Canterbury Drive

Hays, KS 67601

(785) 625-6917

7. Where can I have my fingerprints taken?

The Hays Police Department does not offer fingerprinting services for employment purposes, background checks, or Concealed Carry Licensing. Please contact the Ellis County Sheriff's Office for fingerprinting services at (785) 625-1040.

8. How can I register my party?

To register your party, please visit the Hays Police Department at 105 West 12th Street, Hays, KS. If you are a student at Fort Hays State University, please register your party here: www.fhsustudents.org/resources/register-your-party/. You must register your party 48 hours before your party.

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Police Careers

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1. What is the work schedule of a Police Officer?

Hays Police Officers work 12-hour shifts. Each shift begins & ends at 6:30. Officers change from day shift (0630 – 1830) to night shift (1830 – 0630) every four months. The 12-hour work schedule allows officers to have half of the year off. A typical schedule follows a two-week schedule. A sample schedule* is below:

*Note that Police Officer schedules also include overtime, court appearances, & off duty meetings. Changes to cover staff shortages & departmental needs may change your schedule as well.

2. What can I expect my first year on the job as a Police Officer?

New Police Officers begin their employment with the Hays Police Department on a mutually agreed upon date. After employed, the Hays Police Department will sign you up for the Kansas Law Enforcement Training Center (KLETC). Between your start date & the next open slot for the KLETC, you will begin your 14-week field training program. This is where you are paired up with other officers to start learning the aspects of the Police Officer position. Your 14-week field training program will be put on hold while you attend the 14-week KLETC in Hutchinson, KS. During your 14 weeks at the academy, you will live in the KLETC dorms Sunday night through Friday evening. You will drive home Friday night & return to KLETC Sunday night. All drive time & training time will be paid for. Once you graduate KLETC, you will finish your field training program.

3. As a Police Officer applicant, can I do a ride along with the Hays Police Department?

Applicants are encouraged to call the Hays Police Department at 785-625-1030 & ask for the shift supervisor to schedule a ride along with a Hays Police Officer. This will give you an idea of what to expect as a member of the Hays Police Department. It will also give you an opportunity to get your questions about the position, department, & selection process answered by someone who went through the same process.

4. Will my out of state Law Enforcement Certification transfer to Kansas?

Kansas law (K.S.A. 74-5608a) allows the director of KLETC to recommend that the KSCPOST grant reciprocity certification to any person who has been duly certified under the laws of another state or territory if, in the opinion of the director, the requirements for certification in such jurisdiction equal or exceed the qualifications required to complete satisfactorily the basic course of instruction at the training center. Kansas reciprocity training is two weeks long.

Reciprocity Details

The State of Kansas does have a conditional Reciprocity certification program if the law enforcement officer applicant meets certain requirements. Applicants for conditional reciprocity must be employed by a recognized Kansas law enforcement agency and cannot at the time of the reciprocity application process been out of law enforcement for more than five years. Certified law enforcement officers from another state whose basic training requirements meet or exceed the Kansas requirement during that same time period, or those eligible for certification (who have recently completed a basic training program that meets or exceeds Kansas requirements) may be eligible for conditional reciprocity. Pursuant to an inter-agency agreement with the Kansas Commission on Peace Officers' Standards and Training, the director of the Kansas Law Enforcement Training Center conducts all evaluations of an individual's training regarding their eligibility for Reciprocity in Kansas.

Any applicant (at the time of making application for conditional reciprocity) who has been out of full-time law enforcement for more than 5 years is not eligible for conditional reciprocity and must attend a 14-week basic training program to gain Kansas certification.

KLETC will provide a cursory review to determine possible eligibility for conditional reciprocity. To do so requires:

1. A copy of the officer's basic training curriculum listing the course title and number of hours allocated to each topic. Course Schedules will not be evaluated in lieu of the course curriculum listing;
2. If certified in another state, provide your law enforcement employment history;
3. If certified in another state, provide a listing of all law enforcement-related continuing education & hours received since completing your basic training.

Based on a cursory review, KLETC will provide an "UNOFFICAL" preliminary determination based on the documentation submitted. KLETC will not issue any formal determination until after the formal application process is initiated and certified documentation has been received during the application process from the issuing authority. Employment with a recognized Kansas law enforcement agency must precede the formal Reciprocity application process.

5. Can you tell me about the Community of Hays?

Hays, Kansas (pop. 20,500), is a university community serving as a regional center for education, health care, professional services, shopping, culture, arts, & recreation for the western half of Kansas - serving a population of nearly 100,000. This excellent community is recognized among the top Kansas cities in entertainment, health, arts, culture.

Hays is home to Fort Hays State University (FHSU), a regional comprehensive university with over 14,000 students, known for its innovation & entrepreneurship.  FHSU is the fastest growing university in the Kansas Regents system. The Beach/Schmidt Performing Arts Center on the FHSU campus is home to the Encore Series, Hays Symphony, & other national & world caliber performances. 

Hays Med, part of the University of Kansas Health System, is a major employer with more than 1,000 employees.  Hays Med is home to the DeBakey Heart Institute of Kansas & one of the top rural medical centers in the United States. 

The Bricks in Historic Downtown Hays has unique shopping, galleries, eateries, & entertainment. Hays boasts excellent recreational facilities including: full service gyms, Hays Aquatic Park, Smoky Hill Country Club, Hays Municipal Golf Course, an extensive recreational program, & excellent opportunities for walking, running, & biking.  Hays is within 45 minutes of two large lakes providing fishing, boating & other water sports. Bike Hays contains 21 miles of connecting trail system.

The Hays Municipal Airport provides connecting jet service to Denver with several flights in each direction.

More information about the City of Hays, KS at www.visithays.com.

6. Can I get notified when a position is opened?

Anyone wishing to be notified when a job becomes available may sign up for Notify Me.

7. How do I apply for a job.

You may find all open positions at https://www.haysusa.com/Jobs.aspx. Once you click on the position you are interested in, there will be a link that says "Apply Now". You will apply there. The application is mobile friendly. Once you apply you will be taken to a confirmation page. That page confirms your application has been received. If you have questions if your application was received you may call HR at 785-628-7320 or email hr@haysusa.com.  

8. Can I turn in an application even though the job is not opened?

Applications are accepted for open positions only. Anyone wishing to be notified when a job becomes available may sign up for Notify Me.

9. How do I know that my application was submitted?

Applicants can confirm that an application was submitted when you are shown the confirmation page. You may also contact HR at 785-628-7320  or hr@haysusa.com to verify an application was received.

10. If I apply but I am not selected for a position, will I be notified?

Applicants that are not selected to continue on for testing or interviewing will receive communications that they have not been selected.

11. Can I submit a resume instead of completing an application online?

You must complete an online application to be considered for any position. You may attach a cover letter and/or resume to the online application if you’d like.  

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Public Works

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1. What requires a permit?

• Water Heater & HVAC Replacements
• Remodels, Additions & Basement Finishes
• Sidewalk Replacement along the street and ROW
• Detached Accessory Structures over 120 sq. ft.
• Decks, Patio Covers & Pergolas
• Lawn Irrigation Systems
• Egress Window Installation
• Foundation Repair
• Permanent & Temporary Swimming Pools
• Roof Replacement
• Electrical Service Change Out
• Any New Gas Line
• Any New Sewer Line
• Demolition of Existing Structures
• New Residential & Multi Family Homes
• New Manufactured Homes
• Solar Arrays   

2. What does not require a permit?

• Fences – Max height is 6 ft.
• Detached Accessory Structures under 120 sq. ft.
• Carpet & Tile work
• Cabinets & Trim work
• Plumbing Fixture Replacement
• Windows
• Siding
• Concrete/Flatwork on Private Property

3. I am the homeowner, can I do the work myself?

• If you are the owner and the property is your primary residence, yes you can do the work yourself. If not then licensed contractors will be required.

4. I own a rental, can I do the work myself?

• If a permit is required, a Licensed Contractor may be required to perform the work.

5. How can I apply for a permit?

• Permits are available online at haysusa.com or in our office located at 1002 Vine St.

6. How long does it take to get a building permit?

• For permits not requiring a plan review typical turn around time is 1-2 business days.
• Residential permits that require plan review - up to 7 days
• Commercial Permits that require a plan review – up to 14 days

7. How do I pay my permit fees?

• Permit fees can be paid online with a debit or credit card or in person at 1002 Vine St with cash, check, debit or credit card.

8. What inspections are required for my permit/project?

• Required inspections vary from project to project. Please call 785-628-7310 for more info for your specific project.

9. What is needed to obtain a Certificate of Occupancy?

• All final building and stormwater inspections must pass and be approved. A blower door test from Midwest Energy and a Termite Treatment Certificate is also required. For more info please contact 785-628-7310.

10. How do I get ahold of an inspector?

• All inspectors can be reached at 785-628-7310.

11. What is the Neighborhood Revitalization Program and does my project qualify?

• The Neighborhood Revitalization Program provides a tax rebate on qualified improvements to residential and commercial properties in the designated areas of Hays. The program is designed to provide an incentive for residents to redevelop and revitalize their property. The property must be located within the designated boundary and the project must meet a minimum investment of $25,000 for residential and $50,000 for commercial. For more info please call 785-628-7310.

12. What is the Sidewalk Replacement Program and does my project qualify?

• The Sidewalk Replacement Program allows property owners to make needed sidewalk improvements and request reimbursement for the City for the cost of concrete to help relieve the cost burden. A fixed rate for the cost for concrete per square foot will be set by the Public Works Department on January 1, of each year. The sidewalk must be inspected by a City of Hays Inspector prior to the sidewalk removal and it must be deemed eligible for the program. For more information please call 785-628-7310.

13. How do I know where my property lines are located?

• The City of Hays does not locate property pins. You as the homeowner will need to locate your property pins or hire a licensed land surveyor for assistance.

14. What are the setbacks of a residential accessory structure larger than 120 Sq. Ft ?

• Behind the principles structure
• 5 ft. from the Side Yard
• 5 ft. from the Rear yard.
• 5 ft. from other structures

15. What are the setbacks of a residential accessory structure smaller than 120 Sq. Ft ?

• Behind the principles structure
• 5 ft. from the Side Yard
• 0 ft. from the Rear yard.
• 5 ft. from other structures

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Shower Head Program

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1. How much can you save?

Two adults taking 8-minute showers daily should expect:

• About $70 per year in water, sewer and energy savings
• To save about 5,400 gallons of water per year

2. How do I obtain a new energy efficient showerheads and aerators?

• Exchanges may be made at Finance Office
• Stop by City Hall at:
  1507 Main Street
  Hays, KS 67601

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Smoke Detectors

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1. Why should my home have smoke alarms?

In the event of a fire, a smoke alarm can save your life and those of your loved ones. They are the single most important means of preventing house and apartment fire fatalities by providing an early warning signal so you and your family can escape. Smoke alarms are one of the best safety features you can buy and install to protect yourself, your family and your home.

2. Where do I put smoke detectors?

Install smoke alarms on every level of your home, including the basement. Many fatal fires begin late at night or in the early morning. For extra safety, install smoke alarms both inside and outside the sleeping area.

Ceiling 

Also, smoke alarms should be installed on the ceiling or 6 to 8 inches below the ceiling on side walls. Since smoke and many deadly gases rise, installing your smoke alarms at the proper level will provide you with the earliest warning possible. Always follow the manufacturer's installation instructions.

3. How do I keep my smoke detector working?

Smoke alarms are very easy to take care of. There are two steps to remember.

• Simply replace the batteries at least once a year. Tip: Pick a holiday or your birthday and replace the batteries each year on that day. Some smoke alarms now on the market come with a ten-year battery. These alarms are designed to be replaced as a whole unit, thus avoiding the need for battery replacement. If your smoke alarm starts making a "chirping" noise, replace the batteries and reset it.
• Keep them clean. Dust and debris can interfere with their operation, so vacuum over and around your smoke alarm regularly.

4. What if the alarm goes off while I'm cooking?

Then it's doing its job. Do not disable your smoke alarm if it alarms due to cooking or other non-fire causes. You may not remember to put the batteries back in the alarm after cooking. Instead, clear the air by waving a towel near the alarm, leaving the batteries in place. The alarm may have to be moved to a new location.

5. How long will my smoke alarm last?

About eight to ten years, after which it should be replaced. Like most electrical devices, smoke alarms wear out. You may want to write the purchase date with a marker on the inside of your unit. That way, you'll know when to replace it. Always follow the manufacturer's instructions for replacement.

6. Anything else I should know about smoke detectors?

Some smoke alarms are considered to be "hard-wired." This means they are connected to the household electrical system and may or may not have battery back-up. It's important to test every smoke alarm monthly. And always use new batteries when replacing old ones.

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Solid Waste

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1. When is my refuse and recycling collection day?

View a map on the Trash Collection Route page that shows you what day of the week your trash is picked up.

2. How can I arrange a special pickup for a large item?

Call the Solid Waste Division at 785-628-7350 or email Marvin Honas.

3. What do I do if my polycart is broken?

The Solid Waste Division should be contacted at 785-628-7350 as soon as possible. The damage will be examined.

If damage is through normal use, the cart will be repaired/replaced. If the damage is from misuse by the customer charges will be assessed.

4. What if my polycart is lost or stolen?

A lost or stolen polycart is the customer's responsibility. They will need to purchase a replacement from the City of Hays.

5. Who do I contact to begin collection service?

Call the City Clerk's Office at 785-628-7300, or visit them at:

City Hall
1507 Main Street
Hays, KS 67601

6. Who do I contact to report someone failing to keep their trash bagged or their yard clean?

Contact the Planning, Inspection, and Enforcement Division at 785-628-7310. They are responsible for of code violations.

7. What color of bags should I use to put my recyclable materials in?

Please use blue or clear bags only for recyclables. Any other color will be considered refuse.

8. Can I use the bags I bring groceries home in for recycling?

Unfortunately, too many people use grocery bags for regular refuse. We ask that you purchase blue or clear bags for recycling.

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Trees

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1. Where do I take tree limbs to dispose of them?

Ellis County residents can take tree limbs to the Ellis County Landfill.  This service is free of charge except to licensed tree contractors.  Tree limbs are NOT accepted at the City Compost Site.

2. I don't have a pickup; will the City pick up limbs that have fallen off of my tree?

No.  Citizens are responsible for the disposal of all tree limbs from trees on their property.

3. Will the City pick up my limbs after a storm or high winds?

The City only picks up limbs after a storm if the City Manager declares the storm to be a City-wide hardship.  If you would like to be notified when this happens, you can sign up for City notifications here.

4. Who do I contact if a tree on private property is obstructing my view at an intersection?

Contact the Planning & Development division at (785) 628-7310 or submit the information through "Report a Concern to the City".

5. I need my tree pruned/removed, who do I contact?

The City maintains a list of licensed tree contractors that can be hired at the property owner's expense.  All tree work done for compensation must be completed by a licensed contractor within the City limits of Hays.  Contact the Parks Department for a current list of contractors at (785) 628-7375 or aleiker@haysusa.com.

6. My brother and I are removing a tree on my property; do we need a license to do that?

Property owners may prune/remove trees on property they own without a license.   Property owners may be assisted by friends and family provided the property owner is on site during the entire trimming/removal process.

7. Does the City assist with the cost of tree removals?

The Tree Rebate Program is available for properties within the City limits of Hays.  Please review the form for all eligibility requirements.  Trees must be removed by a licensed contractor  to be eligible.  Contact the Parks Department for a current list of contractors at (785) 628-7375 or aleiker@haysusa.com.

8. My neighbor's tree has a dead limb hanging over my fence and he won't remove it. What should I do?

Disputes over trees between adjacent property lines are to be handled by the homeowners. If an agreeable solution between property owners cannot be found, legal action may be required. The City of Hays will handle situations regarding dangerous trees that are a hazard to the general public as it relates to streets, alleys and sidewalks.

9. Who do I contact when my tree has grown into the power lines?

Notify Midwest Energy at (785) 625-3437.

10. Who do I contact about a limb hanging too low over a street or sidewalk?

Contact the Planning & Development division at (785) 628-7310 or submit the information through "Report a Concern to the City".

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Utility Billing

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1. How do I find out how much water I consume?

Water consumption can be found on your monthly utility bill or by calling the City Clerk's office at 785-628-7300.

2. Who will be affected by the 2nd Conservation tier?

It will affect households that use more than 1,000 cubic feet over their household average.

3. How is my household average determined?

Water usage as shown on your January, February, and March billing is averaged to determine your "water average" for the current year.

4. In Hays, what is the average household's water usage (or winter average)?

Seven hundred cubic feet per month.

5. How do you convert cubic feet to gallons?

Multiply cubic feet by 7.48.

6. Why does my bill show different dollar amounts for water usage?

The first dollar amount is water used at the base rate. It shows on your utility bill under "charge." When you use over your monthly average of water, the Conservation Tier 1 and Conservation Tier 2 rates go into effect as they are applicable. They show up on your utility bill as one charge called "conservation."

7. Why has the new 2nd Conservation Tier been added?

The City of Hays water sources continues to be stressed with the prolonged drought. Therefore, the 2nd Conservation Tier has been put in place in an effort to reduce outdoor watering to help sustain the City's water supply.

8. How do I conserve my usage and lower my water costs?

There are numerous ways you can reduce your usage. The City's Water Conservation Superintendent has several tips and ideas. Handouts are also available at the City Clerk's office at:
1507 Main Street
Hays, KS 67601

9. How many showerheads or aerators can I get for my home?

A free showerhead is available in exchange for an old one. There are several models to choose from, two free options and four that cost $5. Aerators are free and customers may take as many as they need for their house. Landlords can contact the City Clerk's office at 785-628-7300 for more information on the exchange program or visit the Showerhead and Aerator Program page.

10. Will this solve Hays' water issue?

The new 2nd Conservation Tier does not solve the water issue in the long term but provides for increased conservation measures to help prolong what supply does remain. This is particularly crucial in a time of drought.

11. If I have another person living with me during the summer, will I receive more allotted usage?

No, the household water average is taken from January, February, and March water bills. The extra usage will count toward the 1,000 cubic feet more than the household average.

12. Where can I go to get more information?

As always, please feel free to contact the City Clerk/Finance Office at 785-628-7300 or access the City's website for further information.

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Water Production and Distribution

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1. How hard is your water?

The Water Plant softens its water on average to 120 parts per million or 7 grains per gallon compared to the 450 to 550 parts per million or 26 to 32 grains per gallon daily.